Go Beyond The Basics
Chef Antonio Bachour's new molds are now available for purchase online.
Does Design et Réalisation ship internationally?
Yes, DR.ca ships professional pastry and chocolate supplies worldwide from our Quebec, Canada location. We serve professional chefs and chocolatiers across North America and internationally, with shipping available to numerous countries.
What is your return policy at dr.ca?
We offer a 30-day return window for unused items. Contact us at (514) 595-6336 or toll-free 1-888-514-6336 to obtain a Return Merchandise Authorization (RMA) number. Items must be returned within 5 calendar days of receiving the RMA, in original packaging with all accessories included.
Can I return custom-made stainless steel pastry rings?
No, custom-made items are final sale. Pastry rings, cake frames, sheet pan extenders, and stainless steel molds manufactured to your specified dimensions cannot be returned or exchanged, as they're made on demand to customer-selected sizes.
Are food products like chocolate and transfer sheets returnable?
No, for health and safety reasons, food products including chocolate, vanilla, food colors, and chocolate transfer sheets are non-returnable. These items are considered perishable and cannot be exchanged or refunded.
What brands does Design et Réalisation carry?
We partner exclusively with world-renowned manufacturers including Silikomart™, Callebaut, Martellato, Demarle, Pavoni, Chocolate World, Cacao Barry, and Meltinchoc. We also offer our proprietary Design & Réalisation collection and exclusive Antonio Bachour Collection molds.
Do you offer professional discounts or bulk pricing?
As a supplier to professional pastry chefs and chocolatiers, we understand the importance of competitive pricing for commercial operations. Contact our customer service team at info@dr.ca to discuss your specific volume requirements and professional purchasing needs.
What if my order arrives damaged or defective?
Contact us immediately within 5 days of receiving your order if you've received damaged goods or believe a manufacturing fault has occurred. We'll work quickly to resolve the issue. Shipping costs for returns due to misdelivery or malfunction are covered by DR.ca.
How long does shipping typically take?
Shipping times vary based on destination. Canadian orders typically arrive within 3-7 business days, while US orders take 5-10 business days. International shipping times depend on customs clearance and destination country. All orders are processed promptly from our Quebec facility.
Can I order custom sizes for chocolate or pastry molds?
Yes, we offer custom sizing for stainless steel pastry rings, cake frames, and sheet pan extenders. Contact us to discuss your specific dimension requirements. Please note that all custom-sized items are manufactured on demand and all sales are final.
Do you have a physical store location?
Yes, Design et Réalisation has a retail location in Quebec where professionals can view products in person. For store hours and location details, contact us at (514) 595-6336. Our in-store purchases follow the same 30-day return policy as online orders.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and other major payment methods. All transactions are processed securely, and refunds are applied to the original payment method used at purchase.
Are your products suitable for commercial kitchen use?
Absolutely. All products at DR.ca are specifically selected for professional use in commercial kitchens, pastry shops, chocolateries, and bakeries. Our tools meet the demanding standards of culinary professionals and are designed for repeated commercial use.
How do I track my order?
Once your order ships from our Quebec warehouse, you'll receive a shipping confirmation email with tracking information. You can use this to monitor your package's progress. For any questions about your order status, contact our customer service team.
What items cannot be returned under any circumstances?
Non-returnable items include: custom-sized products, food items (chocolate, vanilla, colors, transfer sheets), seasonal clearance items, gift cards, items in contact with food, personalized products, special orders, and items that have been modified or show signs of use.
Do you offer gift cards for professional chefs?
es, DR.ca offers gift cards that are perfect for culinary professionals looking to upgrade their equipment or try new tools. Gift cards are available for purchase online and can be used toward any products on our website.
What makes the Antonio Bachour Collection special?
The Antonio Bachour Collection features exclusive molds designed by world-renowned pastry chef Antonio Bachour. These innovative designs allow professionals to create signature architectural desserts and modern pastry presentations that distinguish their work in today's competitive culinary landscape.
How quickly must I initiate a return?
Returns must be initiated within 30 days of receiving your order. After contacting us to obtain an RMA number, you have 5 calendar days to ship the items back. Items returned after 30 days from receipt cannot be accepted for refund or exchange.
Are there restocking fees for returns?
Returns may be subject to restocking charges if items are returned incomplete, dirty, damaged, scratched, or missing accessories. To avoid restocking fees, ensure all items are returned intact in original packaging with blank warranty cards, manuals, UPC codes, and manufacturer-provided accessories.
What if I'm an international customer and have customs issues?
International customers are responsible for paying import duties, taxes, and customs levies determined by local customs officials. Any customs delays or clearance issues are outside DR.ca's responsibility. We recommend understanding your country's import policies before ordering.
How can I contact Design et Réalisation customer service?
Contact our knowledgeable team at (514) 595-6336, toll-free at 1-888-514-6336, or email info@dr.ca. Our customer service representatives understand professional culinary requirements and are committed to helping you find the right tools for your pastry and chocolate work.